| Issue ID | 1437499 |
| Internal NHTSA # | 11060823 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2005 |
| File date | 21/12/17 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Mercedes benz placed faulty and defective braking systems including a defective sbc hydraulic unit on all of their mercedes benz e500 model vehicles. Mercedes is aware of this faulty and defective party that could cause serious bodily injury to occupants at the time of failure. Mercedes benz failed to issue a recall for this faulty brake system and instead extended the brake system warranty for 10 years. However, mercedes never notified any owners of this defective product, therefore, never actually fixed or replaced this defective part. Owner had no knowledge of the defect, were not notified or contacted and received absolutely no communication from mercedes or its dealerships regarding this defect. You only learn of the defect once it fails! Upon failure, mercedes is now refusing to take responsibility for this defective product of which they, their company, dealerships and franchises, and certified repair shops have admitted to have knowingly sold cars with this defect and have all failed to provide communications and/or disclosures of any kind to its customers. I have personally contacted mercedes about this defect and am looking to pursuing legal and civil action against them for circumventing the federal safety recall laws to the detriment of its consumers and the general public. Mercedes is in violation of federal law and criminal and civil penalties should ensue. Myself and other similarly situated consumers should be made whole and mercedes should take care of all expenses incurred for this repair. My vehicle failed while driving on a business interstate highway-highway 75 south in atlanta, ga. The vehicle was in motion and began to abruptly come to a stop with warning lights flashing and car disabled itself. Once disabled in the road, the gears would not move and car could not be put back into motion. The consumer declined the "goodwill" offer stating it does not exhibit goodwill. *js |
| Vehicle Mileage at Failure | 85000 |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | CHESTERFIELD, VA |
| VIN pattern | WDBUF70JX5AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |